World of Hyatt App Reviews

Two of the most disappointing features, or should I say lack thereof, is that one you cant see past reservation. Two account information is limited. You cant see how the points accumulated. How much was earned for each individual stay. And the point activity for each stay.

Clean home page. Excellent search for hotels page. Very fast. Type ahead is quick and nice touch with the childrens age selectors popping based on how many children.

Every time Hyatt upgrades this app, they make it worse. Harder, now, to find what you need. No information about GP account beyond balance....cant see past stays or GP tier status. Its clunky, and a step back from the already under-performing app it replaced. Hyatt should convene a panel of frequent stay guests, ask them what they want in an app, and then go design it.

I cant believe how useless this update is. Yuck! Obviously, the positive reviews were written by the app development team themselves...

What a huge difference! I can actually check into my room with this version. thank you Hyatt!

Thanks for including this feature. Now - can you include a way to delete recent searches? List can and will get cluttered with no current way for the user to delete the entries here

The latest release has caused my digital key to disappear. Seems like that would have been caught in basic testing before releasing.

Signed in online but cannot on app

This is the "all new" app? Where are the features? I cant even update my room preferences? Other chains are letting you unlock your room door with their app. This is way behind.

The best hotel app. This app always makes me reserve a room with Hyatt.

It does the necessary tasks but has two main issues: 1) must re-log into app frequently, 2) must re-enter my address every time I make a hotel reservation. These two issues make using this app cumbersome and inefficient.

Cmon Hyatt really ? This app is so bad - the few functions that are there are hardly working and you cant even check you GP points statement. A shame.

Simple, easy access to reservations, hotel info, and hold passport points. Very convenient

I was able to make a reservation through the app but when I closed it, 20 min later I was logged out and have to sign back in. I dont want to enter my username and password every time I use the app

Sadly, this app is poorly executed and barely functional. Ive tried to use it in several ways over the past week with disappointing results. 1. It was not able to carry my Hyatt Gold Passport over to the online checkout screen. You had to re-enter this number to look up the reservation that I had already logged in to view in the first place. 2. I just searched for a Hyatt hotel in Buffalo, NY. It gave me results all over the NYC area, including NJ, but no results in Buffalo. Id generally consider a 500 mile Uber to be an inconvenient distance from the buffalo airport. The Hyatt website processed this request without issue, showing multiple properties in buffalo. 3. I dont generally write reviews, but try to offer constructive feedback when I can. I tried to provide feedback in the app and was greeted by a blank screen, so here I am. Disappointing, Hyatt. Some testing before release would be a good plan next time around.

Totally useless. Gets you all the way to the end and then says you didnt fill in some mandatory field when they are ALL FILLED IN. Took one hour of my morning. Useless garbage.

Since latest update app logs me out after every session. Very frustrating!

Of all my apps this is the worst. Never keeps me logged in (Who memorizes their hotel frequent guest number?), is not touch ID enabled, and even when you manage to log into the app theres barely any functionality.

If the app doesnt keep you logged in, whats the point?

Would you like to register for the Hyatt Gold loyalty program with this app? Dont bother. After about five attempts and double and triple checking my info the Hyatt app was still giving me vague "validation" errors. Eventually it stopped with that and just showed a blank dead end pop up. If this is indicative of Hyatts service level I hope not to have to deal with them in the future.